Support portal response time SLA
At Conformity360, we believe that great support is part of a good customer experience, and we do our best to reply quickly to our customers.
Our SLA for requests sent by email to support@conformity360.com
|
Response time (working hours) |
Response time (working days) |
Event |
|---|---|---|
| <8 | 1 | First response from a support agent. |
| <24 | 3 | Resolution of general requests. |
| <80 | 10 | Resolution of requests related to bugs in the app. |